After improving the design system at WSIB, the design team (including myself) redesigned the “submit a claim” user flow on the WSIB website to improve the usability and overall navigation.
TIMELINE
TEAM
TOOLKIT
SKILLS
Core Foucs
Redesign the WSIB website by upgrading the layouts, hierarchy and visual design to help new users find the right information faster.
Lets talk about the problem...
This is the current state of the WSIB website
"What's going on? I feel so confused."
A customer who needs to use the WSIB website feels extremely lost in the sea of text. The UI feels very cluttered and it takes users a while to figure out which forms they need to complete. The navigation flow doesn’t feel linear and users often need to go back and forth before being able to submit their documents effectively.
Here’s how we improve the design.
Layout Redesign
Improve the arrangement of text and images to create better user experience and memorability
Visual Design
Create a positive first impression to in-still confidence in the product’s usability
Walkthrough
Help provide a personalized experience and allow users to reach their “aha-moment”
1. Layout Redesign
Original
Redesign
2. Visual Design
3. Guided Walkthrough
Instructions to submit a claim for WSIB are very unclear on their current website. The redesign simplifies the explanation and allows users to easily digest the content.
Interested in working together? Lets talk :)
